My personal mission:
To empower others through coaching and training to inspire confidence and change through positive mindset and tools which encourage big thinking and action taking.

The 5th and Final “S” of the Five-S Model: Sustain


  • The 5th and Final “S” of the Five-S Model: Sustain

    The final “S” of the Five-S model of customer experience is “sustain.” Here’s why it might be the most important one.

Discussing Some of Ty Voyle’s Agent Success Secrets


  • Discussing Some of Ty Voyle’s Agent Success Secrets

    Ty Voyles has found great success in real estate by having a great long-term plan. Here’s the full video of my recent conversation with hi...

The Five-S Model of Customer Experience: Surpass


  • The Five-S Model of Customer Experience: Surpass

    Continuing our series on the Five-S Model of customer experience, today’s focus will be on “S” No. 4: surpass.

Rockstar Agent Haro Setian Shares His Secrets to Success


  • Rockstar Agent Haro Setian Shares His Secrets to Success

    During my most recent episode of Agent Success Secrets, I was joined by the incredible Haro Setian.

The Five-S Model of Customer Experience: Survey


  • The Five-S Model of Customer Experience: Survey

    “Survey” is the third “S” of the Five-S model of customer experience. Here’s why.

A Valuable Conversation With Wendy Papasan of Papasan Properties


  • A Valuable Conversation With Wendy Papasan of Papasan Properties

    I’m back once again with Wendy Papasan, who will be sharing more agent success secrets. You won’t want to miss this.