My personal mission:
To empower others through coaching and training to inspire confidence and change through positive mindset and tools which encourage big thinking and action taking.

The Five-S Model of Customer Experience: Survey


  • The Five-S Model of Customer Experience: Survey

    “Survey” is the third “S” of the Five-S model of customer experience. Here’s why.

A Valuable Conversation With Wendy Papasan of Papasan Properties


  • A Valuable Conversation With Wendy Papasan of Papasan Properties

    I’m back once again with Wendy Papasan, who will be sharing more agent success secrets. You won’t want to miss this.

The Five-S Model of Customer Experience: Serve


  • The Five-S  Model of Customer Experience: Serve

    The second “S” of the Five-S model of the customer experience is “serve.” Here’s how you need to serve your clients.

How Did Rockstar Realtor Sarita Dua Find Her Success in Real Estate?


  • How Did Rockstar Realtor Sarita Dua Find Her Success in Real Estate?

    As Realtors, some of the best ways we can grow in our profession is by looking to the example of successful individuals in our industry...

What Special Services Do You Offer Clients?


  • What Special Services Do You Offer Clients?

    The services you offer to your clients matter, and today we’ll share a story that illustrates this point.

What Are Some of Ruthy Taylor’s Secrets to Success?


  • What Are Some of Ruthy Taylor’s Secrets to Success?

    What are Ruthy Taylor’s secrets to success? That’s what we’re about to find out.